Delivery

All orders are processed within 1-2 business days once payment have
been received. If we are unable to fulfil your order, we will contact
you with an estimated dispatch date.

Delivery charges for your order will be calculated and displayed at checkout.

All orders are dispatched the next business day. Orders are not
dispatched on weekends or holidays. Orders under 20kg will be dispatched
via a parcel courier. Orders over 20kg require pallet delivery.  Both
services have a 1-2 business day delivery time. Delays can occasionally
occur, and this should be factored when placing an order.

 

Damages

If your order has been damaged in transit, please contact us at Info@microcementshowertray.co.uk within 7 days of delivery. We will require a photo of the damaged item(s), so please keep all damaged packaging and item(s).

 

Faulty Products

Any faulty product(s) will need to be notified to Info@microcementshowertray.co.uk
within 30 days of delivery. We will replace or refund the cost of the
faulty product(s). Delivery charge will be refunded if full order was
faulty.

We will arrange for the faulty item(s) to be collected and returned
to our warehouse. On receipt of faulty product(s) to the warehouse, all
product(s) that have been returned as faulty will be reviewed. We will
not refund the cost of any product(s) that are not considered to be faulty.

If the item(s) prove not to be faulty then no refund will be offered, and you will be charged the collection costs.

 

Returns

If you change your mind about the product(s), you will need to notify
us within 14 days and return it to us in adequate packaging. We are
unable to offer refunds if the containers have been opened, damaged or
altered deeming them unfit for re-sale.

You are responsible for arranging and covering the cost of returning
the item(s) and the initial delivery charge will not be refunded.

 

Refunds

Any approved refunds will be made within 14 days of us receiving your returned item(s) in good condition.